DiMa customer care
“It was a pleasant surprise
I chose SecureMe after careful market research because it turned out to be one of the most robust, most practical in terms of technology, one of the simplest, and very safe in terms of movements.
I turned to them with the utmost confidence
In just a few hours, my garage door was installed.
After a certain period of time, they conducted a technical inspection to verify the correct operation, without me calling them, of their own volition.
It was a pleasant surprise because generally when the product is sold… it’s sold.”
He adds…
“It’s difficult, especially nowadays, to find people who, after selling you a product, return even years later of their own volition to check that everything is okay!”
These are the words of Giuseppe who chose SecureMe, the number 1 security garage door in Italy, in 2017.
Your security, your satisfaction, optimal and efficient after-sales service are 3 of our main objectives.
Giuseppe said it right: it’s hard to find people who, after selling you a product, come back because when it’s sold, it’s sold.
Yes, because you should know that many traders, as soon as they conclude the sale, if everything goes well, don’t contact you anymore.
Not us! We really care about you choosing our products.
In fact, in addition to accompanying you during the purchase for a better choice of the garage door, DiMa srl’s technicians are also the reference point in the following period.
A post-sales assistance service, built by qualified, available technicians who are happy to respond to your requests.
As I was telling you earlier, we really care about you and we don’t want you to do like those who, when they need assistance, have to contact an assistance center outside the company.
We all know that this would mean waiting for days, if not weeks, before seeing a technician, regardless of whether your problem is urgent or not.
Yes, because nowadays assistance centers outside the selling company are increasingly taking a stand. Some traders now deal exclusively with sales, and the “after-sales” doesn’t concern them.
We wanted to avoid this long process.
How is assistance managed in our company?
In addition to avoiding the long procedure and long waiting times, we decided to assign you one of our technicians whom you can contact at any time by directly contacting our sales office.
- Make your Technical Assistance Request:
- BY PHONE (from Monday to Friday from 08:00-12:00 to 14:00-18:00) at ☎️ 011.933.8348
- BY E-MAIL at 📧 info@dmporte.com
- 2. You will receive an immediate response from our sales office;
3. The latter will immediately put you in touch with your reference technician without waiting for weeks and weeks as our technicians are in the company;
4. Within a few days of the request, the technician will come to the site and intervene to solve the problem.
But I’ll tell you more: as I was telling you, we want your serenity, your tranquility, your security, and above all, we don’t want you to spend too much money, so we thought that creating a card was the right solution for you!
You understood correctly, a great novelty has been born: the GOLD CARD.
It is a card that allows you to have scheduled assistance and a series of privileges that only an elite few can afford: those who have SecureMe, the number 1 security garage door in Italy
A series of privileges that will not only be very useful to you practically but will also save you a lot of money!
Some colleagues will say to me: why bother, it’s so simple: you deal with the sale and then the after doesn’t concern you without making many steps.
Security, tranquility, serenity, and your satisfaction are important to me, and I would never make you wait a long time or spend extra money to help you solve the problem.
But then I wonder: someone who has never laid hands on a SecureMe security garage door, for example, and moreover doesn’t even know how it was built, what does he do? He creates more damage than anything else, as they say.
You should know that during my urgent interventions, I discover that someone else has touched SecureMe, the neighbor’s technician friend, because he promised him a discount on maintenance.
The result?
The customer had to spend twice as much because the latter only worsened the situation by carrying out maintenance on wrong components.
This is why we send one of our specialized and competent technicians who also install SecureMe and inspect the assembly so as to be well prepared to perform any type of check.
You should know that it is always advisable to call the technician of the manufacturing company rather than someone else who doesn’t even know where to put his hands.
For this reason, we advise our customers not to let anyone else touch it except someone who is 100% competent because most of the time it only worsens the situation, and in the end, the costs would be increased if damages were created.
So, I invite you, for any information, do not hesitate to contact us at ☎️ 011.933.8348 or write to us at 📧 info@dmporte.com.
Our staff will be at your disposal for any clarification and to evaluate with you the best solution for your needs.
We will always be happy to help you because remember, for us, you come first!
